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Customer Care Executive

Customer Care Executive

SevenChennai, IN
7 days ago
Job description

Key Responsibilities :

  • Respond to customer inquiries via phone, email, and chat
  • Share customer feedback to improve products and services
  • Make outbound calls to promote and sell apparel collections
  • Handle inbound leads and close sales effectively
  • Understand customer needs and recommend suitable products
  • Provide post-sales support to ensure customer satisfaction and repeat business
  • Maintain accurate records of all interactions and transactions
  • Manage orders, returns, and customer queries through the Shopify platform

Requirements :

  • Minimum 2+ years of experience in Customer Care (E-commerce preferred)
  • Hands-on experience with Shopify for order management and customer service
  • Excellent communication and interpersonal skills
  • Strong problem-solving ability with a customer-first attitude
  • Self-motivated, target-driven, and capable of working independently
  • Ability to persuade and close sales over the phone
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    Customer Care Executive • Chennai, IN

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