Customer Care Support Executive

We are seeking a dedicated and experienced Customer Care Support Executive to join our team. The ideal candidate will have a minimum of one year of experience in customer service, with excellent communication skills and a passion for assisting customers.

As a Customer Care Support Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information and assistance regarding products, services, and policies.
• Resolve customer complaints and issues in a timely manner, aiming for first-contact resolution whenever possible.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Follow up with customers to ensure their concerns have been resolved to their satisfaction.
• Collaborate with other team members and departments to improve overall customer experience and service delivery.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Identify and suggest process improvements to enhance efficiency and customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

Skills Required

Crm Systems