Leading a team of 10-15 Admissions Counsellors and 1-2 TLs.
Providing strategic leadership to the team for achieving monthly and quarterly enrolment / revenue and collection targets
Owning the complete sales closing life cycle for leads assigned to your team across . This includes managing a team that is making phone calls, product demonstrations, sales closing, and post sales relationship management
Monitoring the Sales Pipeline for your team and to ensure quality of the Sales funnel
Monitoring the training provided by Team Managers to existing Admissions Counsellors on Right profiling of learner, Program knowledge, Sales closure techniques
Controlling the attrition of team by managing and nurturing sales talent.
Setting up teams performance standards using key Input and Output metrics and monitor the team's overall performance against the set goals.
Establishing the uniqueness and effectiveness of upGrad's model of online learning.
What we are looking for
Individual with outstanding English communication (written and verbal) and interpersonal skills.
3+ years of experience in sales in B2C ideally. Education sales experience preferred but not essential.
Experience of handling Inside Sales team will be an advantage
Solution oriented with effective problem solving skills
Excellent People orientation
Great listeners, and trustworthy individuals who can bond with both Internal and external stakeholders.
Individuals with ability to approach any situation with patience and very strong empathy
Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets
Passion to deliver the highest levels of customer service at all times Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable
Skills Required
Outlook, Word, Excel, Sales, B2C
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Development Manager • Vijayawada, Coimbatore, Cochin / Kochi / Ernakulam
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