Associate Director - Professional Services

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Learn more at responsive.io .

About the Role

Responsive is seeking an Associate Director to lead implementation and technical services for our international (Rest of World) customers. This role will be responsible for overseeing end-to-end service delivery and technical solutions, including implementations, data migrations, integrations, and enterprise consulting engagements. The Associate Director will build and manage a high-performing team while driving operational excellence, ensuring scalability, and delivering measurable business outcomes. In addition to leading ROW service delivery, this team also supports a variety of U.S.-based projects to ensure consistency, quality, and ownership of technical execution across all engagements.

The Associate Director will partner closely with Sales, Customer Success, Product, and Engineering to ensure all services and technical solutions are tightly aligned with customer objectives. The role is accountable for accelerating time-to-value, maximizing value realization, and strengthening long-term customer retention. Success will be measured by the ability to design and implement repeatable, scalable delivery frameworks while upholding the highest standards of technical execution, enterprise-level consulting, and customer experience .

Essential Responsibilities

Services and Technical Delivery

• Drive flawless execution of all engagements, ensuring delivery on time, within scope, budget, and at the highest quality standards
• Architect and guide complex technical solutions—including integrations, data migrations, and custom configurations—designed for scalability, security, and long-term maintainability
• Oversee disciplined engagement management through Rocketlane, with robust documentation, scope governance, risk management, and transparent reporting
• Partner cross-functionally with Sales, Customer Success, Product, Engineering, DevOps, and other stakeholders to deliver cohesive, outcomes-driven client experiences that accelerate time-to-value and long-term adoption

Client Leadership & Escalation Management

Process, Operations & Reporting Excellence

Product & Technical Alignment

Team Leadership & Development

Strategic & Financial Leadership

Education

Experience

Knowledge, Ability & Skills