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Associate Director, Training

ConfidentialMumbai, Bengaluru / Bangalore

30+ days ago

Job description

Experience in implementation of Industry tools including but not limited to Gen.ai AI, RPA, ML and application to improve customer journey / Learning experience.

Business Delivery :

Create processes to enable Training interventions and practices across the life cycle of an employee- from hiring to production.
Lead project delivery teams through the adoption of PE principles, practices, tools and techniques ensuring activity meets expected time, cost, benefit and quality outcomes.
Partner with Ops, Process Excellence, Analytics to deliver on key business outcomes
Enhanced client delivery & reduce cost through process improvement, automation.
Improve learning & learner experience through innovation. Able to bring in Industry standards and practices to improve overall delivery.
Experience in implementing Automation projects based ML, AI, Gen,ai & RPA practices
Manage health of compliance and business risk for all accounts by preempting risks and managing it timely
In touch with industry standards of Training practices and partnering with cross functional teams to bring it to life
Partner on TNI creation and advisor improvement journey
Usage of strategic tools like six sigma, lean, design thinking & agile tools to always stay ahead of competition and create a niche brand for the business and client.
Lead the Training function for migration of new businesses from the Client site to desired work location.
Participate in business pitches and capability demonstration session with new and existing clients
Work closely with the Client to understand their product / service and then design / customize the training content & Delivery to ensure efficient knowledge transfer as may be required.
Manage delivery of KPI like STC / STP, Throughput, early tenure attrition, training time reduction, cost reduction, customer experience and risk management to name a few.

People Delivery

Manage a team Sr. Managers & Manager for all clients in Mortgage business

Plan people development and succession planning for team.

Identify KSA and plan upskilling of the team to meet business and industry standard.

Responsible for peoples annual goals and month on month review

Create a culture of Customer experience across all teams.

Create a culture of learning and innovation across levels

Experience and certifications.

Required : Graduate / Postgraduate with 15+ years' experience

Experience in digital transformation using AI and RPA tools.

Experience in leading Six sigma, lean projects

Experience in leading client interactions

Experience in working with diverse culture and multi-level Stakeholders.

Experience in developing and implementing training practices successfully across various client

Experience in transitioning new clients

Mortgage industry expertise

Six Sigma trained and certified

Know-How

Critical :

Excellent communication & presentation skills.

Planning and Execution skills.

Ability to proactively identify current and future needs of the Center.

Good Interpersonal skills and analytical skills

Ability to manage Customer critical metric performance.

Self-driven and Assertive

Skills Required

Six Sigma, Artificial Intelligence, Rpa, Lean Projects, Training Plans, KPI

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Associate Director • Mumbai, Bengaluru / Bangalore