We are having an urgent job opening with one of our direct client in Gurgaon location.
Job Title- SOC L3
Job Type - Contract to Hire (Min. 1-2 yrs.)
Experience Req- Total 10+Yrs & Relevant 7+ Years with some Leadership exp.
Key Responsibilities
Customer Support :
- Respond promptly to customer inquiries, troubleshot, and resolve issues related to
target technologies.
Provide remote support and on-site assistance as required, ensuring timely issue resolution.Maintenance Window Support
Collaborate with clients and network operators to plan and execute maintenance windows effectively.Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B / Recovery Options Validation Steps / Methods, and benchmarks.Ensure technical governance of the maintenance window to guarantee a successful outcome.Lead or contribute to Systems / Service recovery plans for potential failure scenarios.Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps and recommendations for corrective and preventive actions.Work with TAC team to recreate the issue and drive towards root-cause analysisShorten the time to resolution during complex situations by using knowledge of the customer network and their operations.Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions.Technologies
Palo Alto.Z ScalarAkamai WAFSRX Firewall.Show more
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Skills Required
Palo Alto