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SOC L3 Engineer (Contract to Hire)

SOC L3 Engineer (Contract to Hire)

ConfidentialGurgaon / Gurugram, India
8 days ago
Job description

We are having an urgent job opening with one of our direct client in Gurgaon location.

Job Title- SOC L3

Job Type - Contract to Hire (Min. 1-2 yrs.)

Experience Req- Total 10+Yrs & Relevant 7+ Years with some Leadership exp.

Key Responsibilities

Customer Support :

  • Respond promptly to customer inquiries, troubleshot, and resolve issues related to

target technologies.

  • Provide remote support and on-site assistance as required, ensuring timely issue resolution.
  • Maintenance Window Support

  • Collaborate with clients and network operators to plan and execute maintenance windows effectively.
  • Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
  • Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B / Recovery Options Validation Steps / Methods, and benchmarks.
  • Ensure technical governance of the maintenance window to guarantee a successful outcome.
  • Lead or contribute to Systems / Service recovery plans for potential failure scenarios.
  • Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps and recommendations for corrective and preventive actions.
  • Work with TAC team to recreate the issue and drive towards root-cause analysis
  • Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.
  • Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions.
  • Technologies

  • Palo Alto.
  • Z Scalar
  • Akamai WAF
  • SRX Firewall.
  • Show more

    Show less

    Skills Required

    Palo Alto

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    Soc Engineer • Gurgaon / Gurugram, India

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