SR TECHNICAL SUPPORT ASSOCIATE

Job Details

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.

Role & responsibilities

• Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.
• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.
• Meet and exceed performance targets for call handling and customer satisfaction.
• Stay informed about company products, services, and policies to provide accurate information to customers
• Requirements :

Minimum of  6 months and above  experience in inbound call processes within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service.

Preferred candidate profile

Perks and Benefits

Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities

Skills Required

Voice Process, International Call Center, International Bpo, Customer Relationship, CSAT