Customer Sales Support Co-Ordinator

We are looking for Service & Sales Support Coordinator to join the Sales team. Reporting to the Service and Sales Support Manager you can be based anywhere in Australia. As a Service Sales Support Coordinator, you will play a key role in supporting Haymes Paint customers. Your responsibilities will include processing orders, making inbound and outbound calls (including cold calls), managing customer enquiries and complaints, assisting the sales and marketing teams, and maintaining a small low-touch territory through regular cyclic follow-ups.

Responsibilities

• Order processing for our Stockist network.
• Support the sales team and customers by providing advanced product and service information.
• Resolve customer queries and complaints, escalating as necessary.
• Record and process customer orders through both the customer directly and in support of the sales team.
• Identify buying behaviours or needs offering a range of solutions including upselling and cross selling.
• Identify potential customers through obtaining information, referrals, and recommendations from existing customers.
• Make calls to allocated customers to maintain and strengthen existing relationships, identify future sales opportunities while acting as the first point of contact for queries or complaints.
• Develop knowledge and understanding of the organisations policies and procedures.

About you

Desirable

Benefits

Please apply by including a recent resume and responding to the selection questions.

For further information about the role or for a confidential discussion contact Kosta Condos on 0455 410 953.

From our humble beginnings in 1935, Haymes Paint has grown to become Australia’s largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our third generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or opportunities for innovation. Our values of Truth, Passion, Motivation, Respect plus Listening and Learning are reflected in everything we do.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Disclaimer :

Applications will only be considered from candidates with the right to work in Australia. Haymes Paint do not accept unsolicited agency resumes. Haymes Paint is not responsible for any fees related to unsolicited resumes.