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Customer Success Manager

Intelegain Technologiesnavi mumbai, India

13 hours ago

Job description

Customer Relationship Management : Build and maintain strong relationships with clients to ensure satisfaction and long-term retention.

Account Growth : Identify upselling and cross-selling opportunities to expand account value and meet revenue goals.

Onboarding & Support : Guide clients through onboarding, provide training, and ensure successful adoption of products or services.

Payment Follow-Up : Ensure timely follow-up on pending payments, coordinating with clients to resolve any payment-related issues.

Issue Resolution : Act as a point of contact to address client concerns and resolve issues promptly to maintain trust.

Performance Tracking : Monitor client account performance, provide regular updates, and suggest strategies for optimization and success.

Customer Manager • navi mumbai, India