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▷ 15h Left : Customer Support Engineer

▷ 15h Left : Customer Support Engineer

DevRevIndia
21 hours ago
Job description

Core Responsibilities :

  • Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
  • Flexibility to work in morning and afternoon shifts
  • Need to analyze trends, test and train the DevRev bot regularly
  • Educate and Empower DevRev users
  • Be the technical expert and answer product questions to take full advantage of the product
  • Build and maintain relationships with the customers
  • Be the customer champion and collaborate with product & engineering team on customer requirements
  • Should be comfortable in writing customizations using the below mentioned languages
  • Ability to think outside the box and build quicker solutions
  • Support DevRev users round the clock on different levels of queries
  • Build Q&A pairs for the bot and think innovatively to empower the bot
  • Understand customer signals, collaborate with customer success teams to avoid churn
  • Ability to converse profoundly and suggest value add features to help customers enhance their business goals.
  • Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.
  • Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.

Qualifications :

  • BE / B Tech, or equivalent educational or professional experience.
  • 4-7 years Support Experience.
  • Knowledge on the following programming languages :
  • ReactJS (MERN)
  • HTML / CSS
  • JavaScript / TypeScript
  • Python
  • SQL
  • Golang
  • Comfortable having technical conversations with technical and non-technical people.
  • Problem solving around technical, product, and business questions.
  • Excellent English communication skills - both verbal and written.
  • Collaborative and team oriented.
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    Customer Support Engineer • India

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