Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
Flexibility to work in morning and afternoon shifts
Need to analyze trends, test and train the DevRev bot regularly
Educate and Empower DevRev users
Be the technical expert and answer product questions to take full advantage of the product
Build and maintain relationships with the customers
Be the customer champion and collaborate with product & engineering team on customer requirements
Should be comfortable in writing customizations using the below mentioned languages
Ability to think outside the box and build quicker solutions
Support DevRev users round the clock on different levels of queries
Build Q&A pairs for the bot and think innovatively to empower the bot
Understand customer signals, collaborate with customer success teams to avoid churn
Ability to converse profoundly and suggest value add features to help customers enhance their business goals.
Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.
Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
Qualifications :
BE / B Tech, or equivalent educational or professional experience.
4-7 years Support Experience.
Knowledge on the following programming languages :
ReactJS (MERN)
HTML / CSS
JavaScript / TypeScript
Python
SQL
Golang
Comfortable having technical conversations with technical and non-technical people.
Problem solving around technical, product, and business questions.
Excellent English communication skills - both verbal and written.
Collaborative and team oriented.
Create a job alert for this search
Customer Support Engineer • India
Related jobs
Promoted
Customer Support Supervisor
Jet Stream Ent.Nagpur, IN
Advance Your Career as a Technical Customer Support Supervisor.Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated...Show moreLast updated: 4 days ago
Promoted
Customer Support Specialist
TUTOADDANagpur, IN
This is a full-time role for a Customer Support Specialist.The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolvin...Show moreLast updated: 1 day ago
Promoted
Customer Support Specialist
Scry AInagpur, maharashtra, in
Years in Customer Support, Helpdesk, or Client Success.Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance.Our platforms C...Show moreLast updated: 15 days ago
Promoted
Technical Support Engineer
Alvaria CXIndia, India
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 15 days ago
Promoted
L2 Support Engineer
Insight GlobalNagpur, IN
Experience supporting apps with the following tech stack : Spring boot, Microservices, Java.Experience supporting SQL databases.
Experience in L2 IT support, including hardware / software troubleshooti...Show moreLast updated: 15 days ago
Promoted
L1 Support Engineer
SaasAntnagpur, maharashtra, in
The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 4 days ago
Promoted
New!
15h Left : Technical Support Engineer - CRM Implementation
Jobseekerspage.comIndia
Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.Identifyin...Show moreLast updated: 5 hours ago
Promoted
Tier 1 Technical Support Engineer
Trantornagpur, maharashtra, in
Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 3 days ago
Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Nagpur, IN
Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
Promoted
New!
Customer Support Engineer (Urgent Search)
TIGI HRIndia
Position : Technical Support Engineer (Ahmedabad | WFO).We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad.
The ideal candidate will prov...Show moreLast updated: 5 hours ago
Promoted
New!
Only 24h Left! Senior Technical Support Engineer
WorksoftIndia
We are seeking a proactive and experienced Senior Technical Support Engineer to be embedded at a key customer site.This role is critical in ensuring that our products and services consistently meet...Show moreLast updated: 5 hours ago
Promoted
New!
(15h Left) Customer Support Engineer
TIGI HRIndia
Position : Technical Support Engineer (Ahmedabad | WFO).We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad.
The ideal candidate will prov...Show moreLast updated: 5 hours ago
Promoted
Customer Support Engineer
Manifest AIIndia
We at Manifest AI are looking for our AI Solutions Expert, and, we aim to disrupt how eCommerce is done today.Replacing the "search and browse way of shopping" with "asking and Get what you want wa...Show moreLast updated: 4 days ago
Promoted
New!
▷ 15h Left : Customer Support Specialist
Scry AIIndia
Position : Customer Support Specialist.Schedule : Monday to Friday, Day Shift.Experience : 2+ Years in Customer Support, Helpdesk, or Client Success.
Scry AI is a research-led enterprise AI company tha...Show moreLast updated: 5 hours ago
Promoted
Desktop Support Engineer
HCLTechnagpur, maharashtra, in
Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing / de-installing.Provide answers ...Show moreLast updated: 30+ days ago
Promoted
German speaking L2 support engineer
TECEZEnagpur, maharashtra, in
Remote Technical Support Engineer (German Speaking).Remote (Working hours : German Business Hours – 8 AM to 5 PM CET / 11 : 30 AM to 8 : 30 PM IST).
C1-level proficiency in German (spoken and written).Go...Show moreLast updated: 4 days ago
Promoted
New!
▷ [Urgent] Customer Support Engineer
TIGI HRIndia
Position : Technical Support Engineer (Ahmedabad | WFO).We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad.
The ideal candidate will prov...Show moreLast updated: 5 hours ago
Promoted
Technical Support Engineer
Cimpressnagpur, maharashtra, in
The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.
The candidate will coordinate with cross-fu...Show moreLast updated: 2 days ago
Promoted
Technical Support Engineer (German Language)
TECEZEnagpur, maharashtra, in
Technical Support Engineer (German Language).German Business Hours (8 : 00 AM – 5 : 00 PM CET / 11 : 30 AM – 8 : 30 PM IST).
We are seeking a skilled and customer-oriented.Remote Technical Support Engineer....Show moreLast updated: 4 days ago
Promoted
New!
▷ (Urgent Search) Customer Support Engineer
Manifest AIIndia
We at Manifest AI are looking for our AI Solutions Expert, and, we aim to disrupt how eCommerce is done today.Replacing the "search and browse way of shopping" with "asking and Get what you want wa...Show moreLast updated: 5 hours ago