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▷ [Urgent] Customer Support Engineer

TIGI HRIndia

10 hours ago

Job description

Position : Technical Support Engineer (Ahmedabad | WFO)

Experience : 2–4 Years

We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM / ticketing systems — all while meeting customer SLAs and satisfaction goals.

Key Responsibilities :

Provide technical support and issue resolution
Handle tickets via ITSM and meet SLA targets
Troubleshoot using Linux, networking, and virtual environments
Maintain documentation and RCA reports
Ensure a collaborative team environment

✅ Skills Required :

Application support experience

Proficiency in Linux, Networking, and basic DB knowledge

Strong communication and problem-solving skills

Positive, customer-first attitude

⭐️ Nice to Have :

RedHat / DB / Microsoft Admin Certifications

Experience with SLA, escalations, and time-series databases.

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Customer Support Engineer • India