Personal Banker

Step into the role of Personal Banker at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.

To be successful as a Personal Banker at Barclays, you should have below critical skills.

• Excellent Customer service.
• Strong experience in International contact center.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders / customers to identify and address their needs.
• Make judgements based on practice and previous experience.

You may be assessed on provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. key critical skills relevant for success in role, such as change and transformation, business acumen, strategic thinking , as well as job-specific technical skills.

This role is based out of Pune.

Purpose of the role

To provide resolutions for customer queries / issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Analyst Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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Skills Required

Compliance, Customer Service, Risk Management