Site Services Technician - NCR

Job Title

Site Services Technician - NCR

Job Description Summary

Job Description

About The Role

Resolve incidents escalated from first line of support as well as the internal tech / genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.

Responsible For But Not Exclusive To The Following

• Audio Visual equipment within the office space.
• Web Conferencing setup and monitoring for VIP executives.
• PC break fix support for the business within market.
• Facilitation of onboarding and off-boarding.
• VoIP (MS Teams) support.
• Mobile phone / device support (IOS & Android).
• Training end-users and assisting with deployment of new technology.
• Manage data closet technology to agreed global standards.
• Assist remote support staff when additional resources are required.
• Maintain established service level agreements to meet customer expectations and quality standards.
• White Glove support for company executives.
• Provide after hours or weekend support during scheduled maintenance or emergencies.
• Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.

Accountabilities

About You

Why join Cushman & Wakefield

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO : 'Cushman & Wakefield'

Skills Required

Servicenow, Windows Os, Ms Office 365, Intune, Active Directory, web conferencing , Audio Visual Equipment