SUMMARY
Site Technician is responsible for the technical buildout and maintenance of Prometric's global testing locations. In this role, the candidate will split their time between 2 primary responsibilities :
a) Working as part of a cross functional team to enable the build of Prometric test centers
b) Infrastructure and hardware maintenance of testing sites, DVR support, Lab Services & other site build Projects
RESPONSIBILITIES :
- Buildout of Prometric Test Centers :
- Ensuring a build is delivered within the agreed project timeline
- Working cross functionally with internal departments to ensure a successful sign-off
- Escalating any build issues in a timely manner
- Reporting on the overall build to the business
- Hardware Maintenance
- Proactive and reactive upgrade of hardware at test centers
- DVR surveillance support both at the site and for internal users
- Lab Services
- End to end support to internal and client labs
- Other team projects assigned
EDUCATION AND SKILLS :
Candidate should at least possess a bachelor's degree in any discipline. Computer Science / Information Technology or equivalent is preferred.Candidate should have good knowledge of Active Directory, DNS, DHCP Server, WDS Server, Server and client Operating Systems.Candidate should have strong knowledge of troubleshooting issues related to Server hardware, Client hardware, Operating Systems and Local Area Networks.Minimum 2 years' experience as part of Service Desk team is a must.Must have worked in a Global Team and able to interact on a Global scale.Good conflict resolution, problem solving and interpersonal skills.Ability to work in a dynamic environment and adapt quickly to change.Able to work in a flexible work-shift roster with variable hours.Ability to work as part of a team to accomplish common goals.Skills Required
Dhcp, Active Directory, Dns