Customer Support Specialist

Company Description

EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.

Role Description

This is a full-time on-site role as a Customer Delight Representative located in Mumbai. The Customer Delight Representative will be responsible for ensuring customer satisfaction, providing customer support, effective communication with customers, delivering exceptional customer service, and enhancing the overall customer experience.

Qualifications

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong communication and interpersonal skills
• Experience in enhancing customer experience
• Ability to effectively resolve customer inquiries and issues
• Experience working in customer-facing roles
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Knowledge of toy industry or child development is a plus