Talent.com
Technical Support

Technical Support

ConfidentialNoida, Ahmedabad
12 hours ago
Job description

Roles & Responsibility :

  • Handling Technical Support Calls & Tickets
  • Resolving issues – Remote Access, Phone Support, etc.
  • Performing Installation & Configuration of IceWarp, MySQL,SSL, Linux & Windows Server OS
  • Monitoring Servers (IceWarp, MySQL, etc)
  • Performing Migration
  • Handling Presales queries (L1 / L2)
  • Handling important / urgent calls during non-office hours
  • Providing Support during Emergency as required (Off hours)
  • Should Handle atleast 30 Tickets per month when in support role
  • Should handle atleast 4 implementations in a month
  • Handle escalation from Customer (as per escalation matrix)

Key skills : Messaging Administrator, Windows server, Linux server, System Administrator

Knowledge Required :

  • Administration of Windows
  • Administration of Linux (CentOS, Debian, Ubuntu)
  • Network level skills
  • Email protocols (SMTP, POP3, IMAP)
  • MS SQL Server, MySQL Server (Installation, configuration, fine tune,
  • backup restore, query execution, troubleshooting)
  • Experience with ActiveDirectory and LDAP.
  • Experience with the administration of mail server
  • MS Exchange / Lotus
  • Domino / Postmaster / Zimbra / Mdaemon
  • Virtualization (VMWare, HyperV)
  • Knowledge in SSL Certificates
  • Knowledge of helpdesk / ticketing system (Kayako / Zendesk)
  • Technical understanding (Systems, Database, Networks)
  • Very Good communications skills – English, written & spoken
  • High customer orientation, communication strength, team ability
  • Self-initiative / motivation / willingness to learn
  • 5+ years of experience in the same domain

    • Skills Required

    Debian, Technical Support, Mysql

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    Technical Support • Noida, Ahmedabad