Sales Operations Professional (Bilingual - English & Japanese)

As a Global SOPS Contract Specialist, you are required to provide the highest level of internal support and guidance for Account Executives within our Global SMB businesses. This guidance includes but is not limited to deal structure questions, quote support, contract support, ACV calculations, account / customer org support, and ensuring quotes comply to revenue company policy. This role requires an individual who can work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills.

Your Impact

• Provide superior internal support and guidance for Account Executives including but not limit to deal structure questions, order processing, ensuring orders are in compliance to revenue company policy, and all other pre-quote conversion support.
• Work with Sales, Rev Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition.
• Create and modify quotes as required.
• Ensure compliance with all company policies and responsible for SOX compliance.
• Train Sales and in particular less experienced AE s and facilitate cross-training among the team.
• Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
• Create and update internal departmental Policies.
• Participate in projects involving technical and financial concepts providing recommendations.
• Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce.com Sales Order Acceptance policy.
• Work with Sales and Collections to assist resolution to customer billing investigations and disputes.
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base.
• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.

Required Skills / Experience

Skills Required

Billing, Salesforce, Order Management, Customer Support, Sales Operations, Smb, revenue recognition, Accounts Executive, Order Processing, Japanese