Technical Support Engineer - Field

Job Description

We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service skills.

Responsibilities :

• Providing on-site technical support and troubleshooting for systems and networks
• Identifying and resolving system issues, diagnosing standard software issues, and reporting hardware issues to OEM / Vendors
• Handling troubleshooting, installation, re-installation, and configuration of systems, printers, and scanners
• Configuring desktop and laptop according to standardization policies
• Installing and configuring in-scope client software / applications
• Coordinating with vendors for access control and technical support
• Troubleshooting and configuring e-mail clients
• Supporting local area network issues (LAN) and DHCP client
• Installing antivirus software and ensuring virus definition auto updates
• Installing approved patches onto desktops / laptops
• Configuring Print Queues for Servers / Users / Groups and setting appropriate rights and permissions for accessing printers
• Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues
• Logging and coordinating escalated calls with vendors and tracking them until resolution
• Assisting with maintenance for non-technical failures of AV components
• Managing voice lines and coordinating with EPABX vendor for technical issues
• Providing hands-on support for network-related issues at different sites and coordinating with GOC team for network-related issues
• Publishing and sharing monthly service reports
• Engaging in support and understanding of new tools and technologies related to endpoint management

Requirements

Benefits

Requirements

Bachelor's degree in Business Administration, HR, or a related field. 2+ years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word, Excel, Outlook). Familiarity with insurance coordination and asset management systems is a plus.