Domestic BPO Voice Inbound

Key Responsibilities :

• Answer incoming calls from customers regarding product / service inquiries, complaints, or support requests.
• Understand customer issues and provide appropriate solutions or escalate to higher support levels as needed.
• Maintain a polite, professional, and positive tone throughout the interaction.
• Log and update call details accurately in the CRM or ticketing system.
• Meet daily, weekly, and monthly performance targets such as call quality, handling time, and customer satisfaction scores.
• Follow company scripts, processes, and policies while handling calls.
• Ensure first-call resolution (FCR) to enhance customer experience.
• Handle high call volumes efficiently and remain calm under pressure.

Eligibility Criteria :

Preferred Skills :

Skills Required

Ms Office, Excellent Communications Skills, Customer Service, Bpo Operations, Team Player