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AM / DM Ops. BPO

AM / DM Ops. BPO

ConfidentialNoida
13 days ago
Job description

Roles and Responsibilities :

  • Lead and manage a team of BPO professionals in domestic Process.
  • Monitor team performance and provide regular feedback for improvement.
  • Handle escalations and ensure customer satisfaction Collaborate with other departments to optimize processes and enhance team productivity.
  • Engaged in managing the AHT as per the standard Sop.
  • Manage the team leaders and agents, AHT, KPA, KPI, Attrition, Shrinkage.

Preferred candidate profile :

  • Should have experience as AM / DM in domestic voice process.
  • Should be having good communication skill.
  • Good in excel / Data Making.
  • Immediate Joiner.
  • Should be flexible to work.

    • Role :   Operations Support - Other

    Industry Type :   BPM / BPO

    Department :   Customer Success, Service & Operations

    Employment Type :   Full Time, Permanent

    Role Category :   Operations Support

    Education

    UG :   Any Graduate

    Skills Required

    Bpo, KPI, Bpo Operations, Assistant Manager, Process Management, Sla, Rostering, Dm

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