Senior Chatbot Developer

Greetings of the day!

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Role Overview

We are looking for a highly skilled Senior Chatbot Developer with at least 5 years of experience in designing, developing, delivering, and operating large-scale chatbot solutions. This role involves strong technical leadership, end-to-end ownership, and the ability to collaborate across business teams and platform providers to convert requirements into scalable chatbot features.

Key Responsibilities

• Lead the architecture, design, development, testing, deployment, and maintenance of enterprise-grade chatbot systems.
• Build and optimize backend services, workflows, and integrations using Node.js, Python, and cloud-native technologies.
• Run and maintain the chatbot’s overall operations, health, monitoring, reliability, and performance.
• Actively monitor logs, analytics, dashboards, and alerts to ensure stability and SLA compliance.
• Troubleshoot production issues, conduct root-cause analysis, and implement long-term corrective actions.
• Collaborate with chatbot platform providers to implement new features, platform enhancements, and roadmap items.
• Work with business stakeholders across multiple teams to gather requirements and convert them into clear deliverables and features.
• Manage integrations, data flows, and automation with enterprise data systems, financial applications, and master data platforms.
• Own the chatbot’s knowledge architecture including training material quality and knowledge management processes.
• Drive continuous improvement in performance, accuracy, reliability, and user experience using analytics insights.
• Mentor junior developers, conduct code reviews, and uphold engineering best practices.
• Implement DevOps and CI / CD workflows to streamline development and deployment.

Required Skills & Qualifications

Technical Skills

Preferred Skills

Soft Skills

Regards,

Team AkzoNobel