Technical Engineer Chatbot

Key Accountabilities

• Lead Chatbot Development :   Design, develop, and deploy advanced chatbot features using LLMs, Agentic AI, and other AI frameworks.
• Operational Ownership :   Manage day-to-day chatbot operations, including performance monitoring, troubleshooting, and optimization for high availability and reliability.
• Feature Delivery :   Own the full lifecycle of chatbot feature development from ideation to deployment ensuring high-quality user experiences and measurable impact.
• AI and Automation Integration :   Implement intelligent automations and backend workflows using Azure AI Foundry and related tools.
• Knowledge Management :   Build and maintain dynamic knowledge bases, intents, and AI-driven decision flows.
• Continuous Improvement :   Analyze usage patterns and feedback to enhance chatbot performance and identify new opportunities for automation.
• Collaboration :   Work closely with cross-functional teams such as IT, product, and data science to design scalable, secure, and efficient chatbot architectures.
• Mentorship :   Guide junior developers in AI development best practices, architecture patterns, and operational excellence.

Experience

Technical Skills :

Operational Skills :

Skills Required

Python, Natural Language Processing, Machine Learning, Api Development, Cloud Services, Database Management