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Process Manager
ConfidentialPune30+ days ago
Job descriptionGood Understanding of Incident, Problem, Change and Service Request Management Lean Agile Culture Technical culture in software development and infrastructure operations ITIL Certified 3 days mandatory- Work from Office Experience in process management or a related role, with knowledge of service management principles, processes and best practices. Good communication and interpersonal / intercultural skills, with the ability to build rapport and maintain positive relationships with teams and internal stakeholders. Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges. Abilities with service management frameworks such as ITIL Good knowledge of Michelin IS is a real plus
Job description
Process Manager
- Supervision and control : Monitors the performance of processes to ensure they operate efficiently and meet set objectives.
- Continuous improvement : Identifies opportunities for improvement and implements changes to optimize processes
- Training and support on process : Trains teams on processes and provides ongoing support to ensure their understanding and adherence.
- Collaborate with cross-functional teams to ensure successful of the mission - Provide regular status updates to stakeholders, ensuring effective communication
- Effectively Leading the Incident, Problem and Change Management processes across the Service Lines (SL) and Business Services (BSS)
- Handling escalations
Important Requirements :
Skills :
Skills Required
Business Services, Service Management, Isis, Itil
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Manager • Pune
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