Back Office Operations Rep-1

TransUnion's Job Applicant Privacy Notice

What We'll Bring

The Tenant and Employment (T&E) Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, fulfill consumer disclosures, and / or research and resolve consumer disputes. Back Office Operations Rep support both customer and consumers who use T&E services to screen individuals for rental housing and employment opportunities.

What You'll Bring

• Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
• Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.
• Maintains a solid understanding of U.S. credit / financial principles along with knowledge of U.S. criminal justice system / criminal background report and U.S. rental housing system / housing report (eviction) concepts.
• Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and / or when researching and resolving consumer disputes.
• Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
• Performs other duties as assigned.

Impact You'll Make

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep I, Business Operations

Skills Required

Microsoft Applications