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Back Office Operations Rep (Sontiq)

Back Office Operations Rep (Sontiq)

ConfidentialChennai, India
7 days ago
Job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring

The position will work with onshore and GCC resources that are providing client -facing support for emails, file upload

questions and act as a point of contact for Sales, Product and IT in handling customer inquiries.

What You'll Bring

  • Maintain an understanding of the customers' business and joint programs / processes.
  • Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all. policies and procedures.
  • Deliver reporting on email supports metrics.
  • Collaborate with Implementations team to ensure compliance to all customer requirements.
  • Ensure compliance to response timeframes and collaborate with stakeholders for all processes.
  • Effectively manage tasks in support of multiple customers in tandem, while maintaining deadlines.
  • Works with QA and Team Lead to improve individual performance based on feedback and coaching, to ensure that a high-quality work product is delivered to Sontiq customers.
  • Performs other duties as assigned.

Impact You'll Make

  • 2+ years' experience in client and / or customer experience role.
  • Ability to analyze reports and transform into meaningful value for customer.
  • Experience working in the Financial services and employee benefits industry is preferred.
  • The ideal candidate will have the ability to not only understand unique customer workflows, but also assist in building efficiencies.
  • Organizational and documentation skills.
  • Demonstrated computer and technical skills with proficiency in Microsoft Office Suite, particularly MS Excel.
  • Strong communication skills; written, oral, and presentation skills.
  • Demonstrate urgency, commitment to quality and a high level of personal accountability for all deliverables.
  • Positive attitude and willingness to do whatever it takes to support team goals.
  • Ability to prioritize demands and timelines through analytical and problem-solving capabilities.
  • Comfortable establishing new processes, unafraid of challenging the status quo.
  • Ability to prioritize effectively, multitask, and manage time appropriately.
  • Must demonstrate ability to be persuasive, passionate and understanding.

    • This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

    TransUnion Job Title

    Rep I, Customer Support Operations

    Skills Required

    Ms Excel, Microsoft Office Suite

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