Customer Service Representative

Urgent Hiring || Import Customer Service || Mumbai

Profile : Import Customer Service

Experience : 3-5 Years

Ctc : between 50 to 65k (depend in the interview)

Location : Fort, Mumbai

Customer Service – Import

• Handling shipments Air / Sea (LCL, FCL, AIR)
• Following up with the counterpart / co-loaders on daily routing orders & updating the same to client on daily basis.
• Preparing CAN copies and sending Cnee with arrival Details
• Resolving the issues & query of customers regarding daily routing orders.
• Execute order request – calls / email
• Email suppliers, carrier & customers with shipping updates
• Track shipments and confirm receipt & arrivals of shipments.
• Ensure customer experience by addressing customer concerns and resolving issues
• Responsible for answering and routing phone calls, handling enquires
• Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.