Customer Service Representative

The Customer Support Executive will apply his / her expertise and knowledge in handling voice-based interactions, resolving billing inquiries, and ensuring accurate and timely processing of medical claims. The ideal candidate will have a strong background in medical billing processes and possess excellent communication skills to interact with international clients and healthcare professionals

Responsibilities

Handle billing and collections processes via phone.

Verify patient information and update billing records.

Submit insurance claims and follow up on denials or rejections.

Communicate with patients and insurance companies to resolve billing issues.

Ensure compliance with healthcare regulations and confidentiality policies.

Prepare and send out patient statements and bills.

Assist with setting up payment plans for patients.

Maintain accurate billing records and document interactions.

Softskills

Effective communication skills

Basic computer skills, such as sending emails, typing, and using spreadsheets.

Interact virtually with clients and patients.

Creative problem-solving skills

Work independently.

Collaborate well with others.

Multitask

Main Job requirements

Candidate with International Voice Experience preferable.

Voice And Accent (VnA) should be the best CEF rating (>

9)

Candidates with voice experience and have an excellent communication can apply.

Experienced candidates should have supporting documents.

5 days’ work with two Week-Off. (24 / 7 Shifts – Any 9 hours assigned by the reporting person with Rotational week offs). Most frequently in night shifts

12th or diploma only with experience will be eligible.

Qualifications

At least 6 - 3 years' of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

Its a remote opportunity but the candidates will have to come to Mumbai for 20days training