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Customer Relationship Executive

Customer Relationship Executive

ConfidentialCoimbatore
9 days ago
Job description
  • Key Responsibilities :
  • Handle incoming customer queries related to travel packages, bookings, and services via phone, email, and chat.
  • Build and maintain strong relationships with clients by providing timely and accurate information.
  • Assist customers with booking modifications, cancellations, and resolving complaints or issues.
  • Coordinate with sales, operations, and tour management teams to ensure smooth delivery of services.
  • Maintain detailed records of customer interactions and feedback in the CRM system.
  • Follow up with clients for feedback and upselling opportunities.
  • Support marketing campaigns by reaching out to existing and potential clients.
  • Ensure compliance with company policies and service standards.
  • Requirements Skills & Competencies :

    • Excellent communication and interpersonal skills
    • Customer-centric attitude with problem-solving abilities
    • Experience in handling client queries and resolving complaints effectively
    • Familiarity with CRM tools and MS Office applications
    • Ability to multitask and manage time efficiently
    • Patience, empathy, and positive attitude towards customer service
    • Prior experience in travel, tourism, or hospitality sectors
    • Preferred Background :
    • 135 years of experience in customer relationship or customer service roles, preferably in Travel & Tourism or Hospitality
    • Knowledge of travel booking systems and tourism products
    • Understanding of industry trends and customer expectations
    • Skills Required

      Sales, Operations, Customer Service, Customer Relationship

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    Customer Relationship Executive • Coimbatore

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