Job Title : Ticketing Executive
Location : Jubilee Hills, Hyderabad
Experience Required : Minimum 2 to 4 years
Employment Type : Full Time (On-site)
About the Role :
We are seeking an experienced and dynamic Ticketing Executive to lead our corporate ticketing operations. The ideal candidate will possess strong client-handling expertise, deep GDS knowledge, and manage domestic and international flight bookings, ensuring timely, accurate, and customer-focused service delivery.
Key Responsibilities :
- Handle end-to-end flight reservations, issuing tickets, reissues, cancellations, and refunds.
- Coordinate directly with individual clients to manage travel bookings and itinerary changes.
- Utilize GDS systems (Amadeus, Galileo, or Sabre) for accurate ticketing and fare searches.
- Maintain updated knowledge of airline schedules, fare rules, and promotional fares.
- Deliver high-quality customer service via phone calls, emails, and chat support.
- Manage travel documentation, including invoices, receipts, and confirmations.
- Ensure bookings comply with company standards and maintain record accuracy for reporting.
Candidate Requirements :
Minimum 3 years’ experience in ticketing operations.Excellent verbal and written communication skills in English.Good working knowledge of Microsoft Outlook and standard office tools.Proficiency in GDS platforms (Amadeus, Galileo, or Sabre).Strong multitasking, problem-solving, and customer-handling abilities.Graduated in any discipline.A certification or diploma in travel and tourism will be an added advantage.