StuCred - Collections Manager - NBFC

Key Responsibilities :

• Develop and implement collection strategies to reduce delinquency rates.
• Analyze data to identify trends and opportunities for improvement.
• Create action plans for high-risk accounts and early intervention.
• Lead and mentor a team of collections agents.
• Conduct training sessions on negotiation, customer service, and compliance.
• Set performance targets and monitor team productivity.
• Review and enhance collections processes for efficiency.
• Collaborate with other departments to resolve issues.
• Implement advanced collection tools and technologies.
• Ensure compliance with regulations and company policies.
• Prepare and present reports on collections performance.
• Stay updated on industry best practices and regulatory changes.
• Develop strategies to maintain positive customer relationships.
• Handle escalated cases and negotiate settlements.
• Implement customer feedback mechanisms.

Qualifications :

Attributes :

(ref : iimjobs.com)