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Assistant Manager - Collection & Retention
ConfidentialChennai8 days ago
Job description6+ years experience in customer billing, retention, or dispute resolution. Strong analytical and problem-solving skills to improve billing processes. Ability to drive efficiency and optimize workflows. Excellent communication and negotiation skills. Proficiency in data analysis and reporting tools. Team management and stakeholder coordination experience.
Role & Responsibilities :
- Increase net additions and minimize involuntary disconnections.
- Reduce high ARPU disconnections to retain premium customers.
- Decrease billing-related trouble tickets (TTs) and reopen cases.
- Enhance agent-level productivity by improving resolution efficiency within 48 hours.
- Deliver high CSAT scores through effective issue resolution and engagement.
- Ensure reconciliation and timely payment of government and bulk accounts.
- Reduce waiver GART to optimize turnaround time and cost efficiency.
- Implement strategies to lower overall net churn and retain customers.
Must have :
Skills Required
Data Analysis, crm software, Negotiation Skills, Financial Acumen, Customer Retention, Regulatory Compliance, Reporting Tools
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Collection Manager • Chennai