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Operations Manager - Founding Team - BPM / Shared Services

EXIMIUS OUTSOURCING PRIVATE LIMITEDGurgaon, India

19 days ago

Job description

The Role :

This is not a typical Operations Manager role. As Operations Manager (Founding Team), you will :

Be the architect of our operating model
Work directly with the co-founders
Build delivery capabilities across Finance, Payroll & Supply Chain
Drive automation-led transformation
Lead client transitions and represent Eximius Next in international forums

You will own the blank canvas of operations, with the autonomy to design, experiment, and scale systems that will define our success.

Key Responsibilities :

Strategic (The Architect) :

Build and implement a scalable operational framework : KPIs, governance, quality controls.

Lead client solutioning and transitions - from scoping to steady state.

Create a roadmap for AI enabled process automation.

Represent Operations in client-facing reviews and strategic meetings.

Tactical (The Builder) :

Lead, mentor, and grow a multi-domain operations team.

Act as the primary escalation point for clients and delivery challenges.

Standardize processes, solve complex problems hands-on, and stabilize transitions.

Drive a culture of ownership, improvement, and innovation.

Who You Are :

8-12 years in BPM / Shared Services, with deep F&A expertise (AP, AR, R2R) and exposure to Payroll / Supply Chain.

A proven leader : you're as comfortable creating a process map as you are leading a team meeting.

Strong in transitions, project governance, and client-facing delivery.

Entrepreneurial, energized by a blank canvas and hands-on problem-solving.

Tech-savvy : familiar with AI, RPA, ERP, BI tools, and automation practices.

An exceptional communicator, confident with international CXO clients.

What We Offer :

Competitive salary +Performance bonus

Incentives for being part of our success story

Global exposure and interaction with international CXOs

Zero red tape - Autonomy to build and experiment

Career fast-track

Education : Bachelor's in Business / Finance / Operations; MBA preferred

Certifications : Lean Six Sigma (Green Belt+), PMP, APICS / CSCP, ERP / RPA

(ref : iimjobs.com)

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Operation Manager • Gurgaon, India

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