Wattmonk Technologies - General Manager - IT Operations

Role Overview :

We are seeking a technology-driven General Manager Operations to lead our service delivery, automation initiatives, and operational performance.

This role requires a strategic operations leader with deep exposure to technology platforms, workflow automation, and digital transformation.

You will be responsible for managing large-scale service delivery teams, driving operational excellence, leveraging tech tools to optimize processes, and ensuring seamless collaboration between Operations and Technology.

This is a high-impact, high-ownership role for professionals who thrive at the intersection of operations and technology in fast-scaling organizations.

Key Responsibilities :

Technology-Enabled Operations :

• Champion adoption of workflow tools, CRMs, ticketing systems, RPA, and automation platforms to optimize processes.
• Collaborate with Product & Tech teams to implement AI / ML-driven solutions for process efficiency.
• Drive digitization of SOPs and ensure technology-first execution across delivery teams.

Operations Leadership :

Performance & Process Excellence :

Team & Stakeholder Management :

Customer-Centric Technology Operations :

Governance & Compliance :

Candidate Profile :

Required Qualifications :

Preferred Qualifications :

(ref : hirist.tech)