Senior Customer Success Manager - APAC | SaaS - Series B

About Our Client

Our client is a forward-thinking company that offers an advanced platform for automating and managing contracts. They aim to simplify the entire contract lifecycle, from creation and negotiation to execution and compliance. With a focus on efficiency, security, and scalability, they empower businesses to handle their legal documents effortlessly and reduce the risks associated with manual contract management. Their solution helps streamline workflows and ensures organizations stay compliant and productive.

Job Description

Serve as a trusted advisor, providing expert insights to help customers achieve business goals and deliver measurable outcomes through customised solutions.

Contribute to solution design and development, ensuring quality standards, user experience, and collaboration with internal teams for successful implementation.

Build expertise in CLM, industry trends, and emerging technologies, while managing product configuration and achieving certifications.

Establish strong customer relationships, manage expectations, facilitate workshops, oversee training, and ensure project quality, timelines, and financials are met.

The Successful Applicant

• A bachelor's degree in computer science, engineering, or a related field; a master's degree is preferred.
• Experience in a SaaS organization with at least one complete lifecycle of global enterprise application implementations, including hands-on cloud solution design.
• Over 7 years of consulting experience with a proven track record in successful end-to-end implementations.
• Strong expertise in solution design and the ability to architect complex systems meeting customer needs.
• Proven capability to translate customer requirements into tangible business value.
• Hands-on experience in product configuration, application design, and solution development.
• Exceptional communication and interpersonal skills to build trust and rapport with clients.
• Demonstrated ability to manage multiple projects concurrently and deliver within tight deadlines.