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IT Operations Support Senior Associate

IT Operations Support Senior Associate

ConfidentialChennai, India
22 days ago
Job description

Overview

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet

Job Title : IT Operations Support Senior Associate

Location : Chennai

Work Type : Hybrid

Position Description

  • Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components.
  • They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health.
  • They are also responsible for setting up user systems and operating systems.

Key Responsibilities

  • Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms.
  • Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls,.
  • Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.
  • Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.
  • Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems .
  • Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary.
  • Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements.
  • Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications.
  • Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository
  • Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices
  • Skills Required

  • CA7, JCL, REXX
  • Skills Preferred

  • DB2, MVS, JES2, JES3, ISPF, RACF, IMS, TSO, IBM Utilities
  • Experience Required

  • Senior Associate Exp : 3 to 5 years experience in relevant field
  • Education Required

  • Bachelor's Degree
  • TekWissen® Group is an equal opportunity employer supporting workforce diversity.

    Skills Required

    Ispf, Ibm Utilities, Mvs, Tso, Ims, Rexx, Db2, Racf, Jcl, Jes2, Ca7

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