MS CRM BA

Title : Business Analyst - MS CRM

Experience : 7 - 12 years

Offshore Location : Any TechM (Bangalore / Chennai / Hyderabad / Pune)- For Initial day till Visa Processing time.

Domain : Banking only

Job Location : Dubai

Notice Period : Immediate Joiner

Job Description :

Business Analysis : Act as the primary liaison between business units and IT, ensuring alignment of Dynamics 365 capabilities with business objectives.

Requirements Gathering : Lead structured workshops and interviews to capture and validate

business and functional requirements.

Proven track record delivering Microsoft Dynamics 365 CE and F&O implementations, ideally in a Financial Services Regulator or in companies that they regulate.

Deep experience on CE / CRM projects which amounts to approx. 75% of overall project scope

Strong understanding of regulatory processes, financial systems, and reporting requirements.

Solution Design : Collaborate with technical teams and vendors to shape solutions using

Dynamics 365 CE & F&O modules and Power Platform tools like (Power Apps, Power

Automate, Power BI) and Dataverse

Expertise in configuration of Dynamics modules, workflows, forms, and integrations.

Skilled in Fit / Gap analysis, stakeholder facilitation, and user training.

Documentation : Produce clear and complete Functional Specification Documents (FSDs), user stories, Business Process diagrams and workflows.

Gap Analysis : Identify process or system gaps and recommend optimized solutions and

configurations.

Delivery Oversight : Support configuration, testing (including UAT), training, and change

management across the project lifecycle.