SAP CRM Functional Consultant - Implementation & Support

Role Description :

We are seeking an experienced SAP CRM Functional Consultant to join our team on a contract-to-hire basis. The ideal candidate will have extensive experience in SAP CRM sales and service modules, with a deep understanding of end-to-end business processes. This role requires a professional who is proficient in configuration, system integration, and support, ensuring the successful implementation and maintenance of SAP CRM solutions.

Key Responsibilities :

• CRM Configuration : Configure the SAP CRM module for end-to-end sales order management, pricing, different sales scenarios, and billing.
• System Integration : Possess a good understanding of SAP CRM and ECC integration, particularly for basic functions like Business Partner and Product Master.
• Functional Expertise : Apply expertise in SAP CRM sales and services, including sales force automation, complaints and returns processing, and the service process with service parts integration.
• Support & Troubleshooting : Provide functional support and work on middleware troubleshooting.
• Lifecycle Management : Manage the Equipment Life Cycle Management (ELC) service and install process.
• Support Tools : Utilize and have a good understanding of support process tools such as Solution Manager, Issue Management tools, and testing tools like HP Quality Center.

Technical Skills :

Education :

A Bachelor's degree in Computer Science, Business Administration, or a related field.

Required Experience :

(ref : hirist.tech)