Talent.com
Space Matrix - Account Director
Space Matrix - Account DirectorSpace Matrix • Bangalore, India
Space Matrix - Account Director

Space Matrix - Account Director

Space Matrix • Bangalore, India
12 days ago
Job description

Description : Who We Are?

Space Matrix is a leading Workplace Design and Build consultancy that specializes in creating innovative, sustainable, and human-centric work environments.

SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering innovative interior design and building design solutions that cater to the workplace, hospitality, residential, and commercial sectors.

Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, we have more than 600 employees across 16 offices.

We are a proud Great Place to Work certified company 7 years in a row.

Please visit www.spacematrix.com to learn more.

About The Role :

You will be instrumental in nurturing and expanding client relationships through ongoing engagement, while ensuring consistent delivery across regions.

Your involvement with clients will go beyond project delivery; you will act as a strategic partner for all of their Real Estate requirements by providing them insights on evolving workspace design trends & helping with their business plans for expansion.

What Makes The Role Successful :

Client Relationship Management :

  • Building and maintaining strong relationships with key stakeholders in the client ecosystem.
  • It will be important to build relationships with local stakeholders and also the global stakeholders who will be driving the RE portfolio.
  • Overview and ownership of projects across all geographies and being the point of contact to client for all key strategic discussions.
  • Ensuring a positive & consistent experience for the client throughout the engagement across multiple geographies.
  • Meeting Local stakeholders at regular intervals and Global stakeholders quarterly to present the QBR.
  • Working closely with the RE stakeholder to ensure we become partners across APAC and ME region.
  • Evolve as many conversations as possible towards an MSA or preferred partner understanding.

Strategic Client Engagement :

  • Identifying the "organisational wins" for global stakeholders and transmitting them to the entire account structure and the team working on the project.
  • Understanding the client's business goals and needs.
  • Providing strategic guidance and solutions to help clients achieve their objectives.
  • Identifying opportunities for upselling or cross-selling additional services.
  • Share Market Insights and update clients on new trends.
  • Provide insights on RE planning due diligence, technical reports , space utilisation studies, discussions with developer.

    • Lessons Learnt :

  • A thorough study of key achievements and of areas which need improvement not limiting only to design but on the overall project delivery mechanism post every project.
  • Provide a comprehensive plan to implement mitigation strategies to improve client experience in the next project.
  • Ensure that in-depth workplace strategy sessions and post occupancy surveys are conducted for every project and share insights with the client stakeholders .
  • The findings should be used to improve / alter the workspace program , guidelines etc.

    • Project Execution Plan for Internal Stake holders :

  • Review and monitor all projects under your account with the respective studio team.
  • Conduct knowledge sharing workshops at the commencement of every project with the respective studio responsible for the project delivery.
  • Engage the WPS team as required for strategic engagements with the client.
  • Establish Governance calls with client and participate in the same.
  • Establish protocol and align with the PMO for reporting, documentation , communication and delivery processes.
  • Coordinating with specific studio teams / SME teams and resources to deliver on client expectations.
  • Monitoring and reviewing design deliverables ,project timelines and budgets.
  • Ensuring that all aspects of the project are on track and delivered on time.
  • Work closely with the procurement team to ensure conversion to build in case of DBB projects and to improve the overall NSV.
  • Work closely with the project team to ensure billing milestones are achieved as per schedule .
  • Quality control during execution of the project.
  • Liaise with the PMO and overview QC and QA process during all stages of the project.
  • NPS for the project.
  • Lessons learnt post handover.
  • Post Occupancy survey.

    • Problem-Solving and Issue Resolution :

  • Proactive approach to identify potential risks and propose mitigation strategy.
  • Quickly addressing any issues or challenges that arise during the course of an accounts lifecycle.
  • Offering solutions to any problems and ensuring that clients needs are met in a timely manner.
  • Sharing client insights and feedback to improve our delivery mechanism.

    • Sales and Business Development :

  • Identifying opportunities for expanding the scope of services or products offered to clients.
  • Working with sales teams to generate new business from existing clients.
  • Negotiating contract renewals or extensions.
  • Working closely with Sales, Marketing, and other departments to ensure clients needs are met effectively.

    • (ref : iimjobs.com)

    Create a job alert for this search

    Account Director • Bangalore, India

    Related jobs
    Account Director - Advertising / B2b

    Account Director - Advertising / B2b

    Zensciences • Bengaluru, Republic Of India, IN
    The business unit head is responsible for complete ownership of the the P&L, relationships, delivery, quality, planning, resourcing and operations of a particular business unit.The role is critical...Show more
    Last updated: 4 days ago • Promoted
    Account Director - LinkedIn Marketing Solutions

    Account Director - LinkedIn Marketing Solutions

    Confidential • Bengaluru / Bangalore, India
    LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exci...Show more
    Last updated: 23 days ago • Promoted
    Account Director - CRM & Industry Solutions - BFSI

    Account Director - CRM & Industry Solutions - BFSI

    Confidential • Bengaluru / Bangalore, India
    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market ...Show more
    Last updated: 1 day ago • Promoted
    Global Account Director

    Global Account Director

    Confidential • Bengaluru / Bangalore, India
    Account Director - Global SSM head.Location : Bangalore ( Preferrable )- Remote.Experience : 12 + Years Relevant in SSM administration and management. Randstad Sourceright is a global talent leader,...Show more
    Last updated: 5 days ago • Promoted
    Enterprise Cloud Sales - Account Director - Bangalore

    Enterprise Cloud Sales - Account Director - Bangalore

    Confidential • Bengaluru / Bangalore, India
    We are a team of cloud enthusiasts, keen and spirited to make the latest cloud technologies work for you.Rapyder is an agile, innovative company that makes Cloud work for you.With a young, passiona...Show more
    Last updated: 1 day ago • Promoted
    Strategic Account Director

    Strategic Account Director

    AppLogic Networks • Bengaluru, Republic Of India, IN
    AppLogic Networks (Formerly Known as Sandvine).This new name marks the start of a new chapter for our company following a number of significant transformations over the past year, including increas...Show more
    Last updated: 2 days ago • Promoted
    Account Director

    Account Director

    Confidential • Bengaluru / Bangalore, India
    Space Matrix is a leading 'Workplace Design and Build' consultancy that specializes in creating innovative, sustainable, and human-centric work environments. SMG aims to revolutionise the interior d...Show more
    Last updated: 30+ days ago • Promoted
    Public Relations Account Lead

    Public Relations Account Lead

    Adfactors PR • Bengaluru, Republic Of India, IN
    Adfactors PR is a leading PR agency dedicated to transforming the way companies communicate with and connect with their audiences. With a strong focus on innovation and strategic storytelling, we ar...Show more
    Last updated: 30+ days ago • Promoted
    Intugine Technologies - Director - Account Management

    Intugine Technologies - Director - Account Management

    Intugine Technologies • Bangalore, India
    Director - Account Management this role, you will be part of our senior leadership team in our delivery function and a key contributor to achieving the company's near-term and long-term objec...Show more
    Last updated: 30+ days ago • Promoted
    Account Director - Advertising / B2B

    Account Director - Advertising / B2B

    Zensciences • Bengaluru, Karnataka, India
    The business unit head is responsible for complete ownership of the the P&L, relationships, delivery, quality, planning, resourcing and operations of a particular business unit.The role is critical...Show more
    Last updated: 4 days ago • Promoted
    GenY Medium - Account Director - Performance Marketing

    GenY Medium - Account Director - Performance Marketing

    GenY Medium • Bangalore, India
    About the Company : GenY Medium, a leading full-service digital marketing agency, is in the business of managing perceptions of brands - online.Our team combines the t...Show more
    Last updated: 1 day ago • Promoted
    Zensciences - Account Director - B2B - Advertising

    Zensciences - Account Director - B2B - Advertising

    Zensciences Business Solutions LLP • Bangalore, India
    Description : - The business unit head is responsible for complete ownership of the the P&L, relationships, delivery, quality, planning, resourcing and operations ...Show more
    Last updated: 1 day ago • Promoted
    Account Director- Public Relations

    Account Director- Public Relations

    Adfactors PR • Bengaluru, Republic Of India, IN
    Adfactors PR is a leading PR agency dedicated to transforming the way companies communicate with and connect with their audiences. With a strong focus on innovation and strategic storytelling, we ar...Show more
    Last updated: 30+ days ago • Promoted
    Strategic Account Director, Bengaluru

    Strategic Account Director, Bengaluru

    Confidential • Bengaluru / Bangalore, India
    Postman is the world's leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals acro...Show more
    Last updated: 17 days ago • Promoted
    Account Director / Sr Account Director- CS &BD

    Account Director / Sr Account Director- CS &BD

    Confidential • Bengaluru / Bangalore
    Manage the complete project life cycle for multiple Events / Activation / Experiential projects.Understanding client requirements, discussing brand issues and communication strategies with the client a...Show more
    Last updated: 30+ days ago • Promoted
    Associate Account Director

    Associate Account Director

    HRipple Solutions • Bengaluru, IN
    𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻 : 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗲 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿.𝗧𝗶𝗺𝗶𝗻𝗴 : 𝟭𝟬 : 𝟯𝟬 𝗔𝗠 𝘁𝗼 𝟳 : 𝟯𝟬 𝗣𝗠 (𝗠𝗼𝗻𝗱𝗮𝘆 𝘁𝗼 𝗙𝗿𝗶𝗱𝗮𝘆). 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 : 𝟭𝟬+ 𝘆𝗲𝗮𝗿𝘀 𝗶𝗻 𝗰𝗹...Show more
    Last updated: 3 days ago • Promoted
    Digital Account Director

    Digital Account Director

    Zensciences • Bengaluru, Karnataka, India
    The Digital Account Director is responsible for complete ownership of the P&L, relationships, delivery, quality, planning, resourcing and operations of a particular business unit.The role is critic...Show more
    Last updated: 7 days ago • Promoted
    Associate Director - Account Management

    Associate Director - Account Management

    Confidential • Bengaluru / Bangalore, India
    Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu International comprises five leadership brands - Carat, dentsu X, iProspect, Dents...Show more
    Last updated: 30+ days ago • Promoted