System Support Analyst

Role Overview

We are looking for a System Support Analyst to join our Bangalore team. This role is critical in delivering high-quality support across enterprise systems and business processes. Youll work in a dynamic environment collaborating with cross-functional teams managing support operations and driving continuous service improvement.

Key Responsibilities

• Triage and manage support tickets ensuring timely resolution and clear stakeholder communication.
• Set up and maintain project configurations based on commercial documentation.
• Support month-end activities including checks timesheet compliance and internal tool management.
• Monitor and maintain data quality across integrated systems.
• Administer contract management systems and track key performance indicators (KPIs).
• Create and maintain Knowledge Base (KB) articles to support internal documentation and self-service.
• Identify and implement process and system improvements to enhance support delivery.
• Collaborate with internal teams to ensure system changes align with business workflows.
• Conduct review calls and prepare reports highlighting support metrics and improvement actions.

Preferred Skills & Tools

Qualifications :

Additional Information :

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their well-being professional growth and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.

We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth.

Remote Work : No

Employment Type : Full-time

Key Skills

SQL,System Design,.NET,Crystal Reports,EDI,Windows,Microsoft SQL Server,Visio,Visual Basic,SDLC,Systems Analysis,Oracle

Experience : years

Vacancy : 1