Procurement Senior Associate

We are seeking a Procurement Senior Associate to join Amgen's Global Procure to Pay ( P2P ) organization. You will be responsible for supporting the Global Procurement process, with a primary focus on resolving escalations and ensuring the smooth flow of the requisition-to-order process. The ideal candidate will have a strong customer service focus, a problem-solving attitude, and the ability to work effectively with various internal and external parties.

Roles & Responsibilities

• Escalation Resolution : Resolve escalations from the Business Process Outsourcing ( BPO ) requisitioning team. You will engage with relevant parties, including requesters, sourcing teams, and suppliers, to resolve Requisition and PO -related issues.
• Process Improvement : Conduct reporting on common issues and identify opportunities for process improvement, recommending effective solutions.
• Compliance & Timelines : Ensure the timely closeout of open POs and guarantee compliance with internal and external policies, regulations, and laws within the Source to Pay process.
• Customer Satisfaction : Drive customer satisfaction through the timely and accurate resolution of exceptions, escalating issues to management when necessary.
• Collaboration : Work with various members of the Procure to Pay team and the BPO to ensure a seamless and efficient process.

Technical Skills

Qualifications

Soft Skills

Skills Required

Procurement Management, escalation resolution , Process Improvement, Customer Satisfaction, Sap, Ariba, Ms Office