Service Project Manager

Service Delivery Manager (Life Sciences Domain)

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Hiring : Service Delivery Manager (Life Sciences Domain)

Location : Chennai

Experience : 12–18 Years

Notice Period : Immediate to 30 Days

Role Overview

We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Life Sciences IT operations , specifically across Manufacturing (MES) and Quality (QMS / GxP) applications. The SDM will lead managed support, service operations, and delivery for mission-critical pharma applications — ensuring compliance, stability, and operational excellence.

Key Responsibilities

• Service & Team Leadership :
• Lead and manage a shift-based L2 / L3 support team in Chennai for Pharma Manufacturing & Quality applications (MES, QMS, LIMS, EBR).
• Operational Management :
• Drive Incident, Problem, Change, and Release Management aligned with ITIL best practices.
• Ensure adherence to defined SLAs, KPIs, and continuous operational improvement.
• Stakeholder & Vendor Collaboration :
• Serve as the primary escalation and communication point for clients, business partners, and vendors.
• Oversee service performance reviews and drive accountability.
• Compliance & GxP Oversight :
• Ensure all operations and deployments comply with GxP, audit, and validation requirements.
• Review and maintain system validation and SOP documentation.
• Continuous Improvement :
• Identify recurring issues and implement automation or process enhancements for service optimization.

Required Skills & Experience

Nice to Have

Work Schedule

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With Regards,

Victor