Service Engineering - Project Manager (Troubleshooting)

REQUISITION ID : 10751

LOCATION : Chennai

DEPARTRMENT : Service Engineering India

Your Tasks

• Own the AI-Guided Troubleshooting (GTS) app and related knowledge base / content management system as Business Product Owner, ensuring it delivers intuitive, intelligent support experiences for users
• Act as the primary key user and subject matter expert of the GTS app, translating user feedback and operational needs into actionable product enhancements
• Collaborate with cross-functional teams—IT, service engineering, regional support, and training—to ensure seamless integration and adoption of the GTS app
• Drive the governance and lifecycle management of the knowledge base, ensuring content is AI-optimized, structured, and continuously updated
• Facilitate collaboration across service regions, departments, and teams to ensure that the GTS app is being used effectively
• Build and lead a knowledge community within Nordex Service to promote continuous knowledge documentation and GTS app usage
• Monitor and analyze usage data and performance metrics to guide product decisions and demonstrate business impact.

YOUR PROFILE

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

Skills Required

content management systems , Machine Learning