Senior Executive

JOB DESCRIPTION

Position Title, Responsibility Level : Senior Executive

Function : Operations

Reports to -

Assistant Manager - Operations

Permanent / Temporary : Permanent

Span of Control -

Nil

Location : Gurgaon-C-61

Fraud Investigation Specialist

We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Candidate will be responsible for all aspects of Fraud investigations as it relates to Application Fraud, Transactional Reviews, Debit / Credit Card Fraud, Check Deposits, ACH / Check returns, as well as the review of any / all related suspicious activity across all products (checking / savings, credit cards, loans and Investment accounts) advising and assisting Management in making and implementing strategic decisions and objectives and driving business objectives. Investigator is also responsible for determining if a Suspicious Activity Report is required, and if it's felt that one is required the ability to draft the filing narrative and submit for secondary review within pre-defined timeframes.

Role

• Should have 2+ years' experience in a fraud and risk related role which includes end to end Fraud investigation on bank accounts, transactions, check deposits and cards fraud.
• Should have 2+ years' experience of customer service for fraud and risk related Inbound / outbound calls.
• Reviewing and verifying fraud related requests.
• Investigate request received for confirmed fraud or suspicious activity by reviewing end to end customer accounts and requesting or inquiring for additional information as necessary through outbound calls.
• Ensuring compliance with regulatory standards.
• Ensuring compliance with company / client policies and guidelines.
• Documenting and effectively communicating reasons for the approval / rejection of transactions.

Responsibilities

Performance parameters

Organizational Relationships

Reports To : Assistant Manager

Skills

Desirable Skills

Technical Skills

Soft skills

Education Requirements and Work Experience :

Skills Required

Typing, Customer Service, Internet Research, Pc Skills, fraud investigation , Documentation, Google Docs