Talent.com
This job offer is not available in your country.
Customer Care Executive - New Alipore

Customer Care Executive - New Alipore

Rentokil InitialKolkata, WB, IN
28 days ago
Job type
  • Quick Apply
Job description

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details : https : / / www.rentokil-pestcontrolindia.com

About the Role :

  • CCE / Sr. CCE will be a forerunner in establishing a positive connection with customers, understand the issues and provide a resolution to the best of his / her capabilities. The incumbent will also be responsible to achieve business requirements as per the KPI defined for the role.

Requirements

Job Responsibilities :

  • Maintain Effective Customer Contact Management.
  • Be a catalyst in solving customer related issues.
  • Coordinate with different stakeholders to achieve the common objective.
  • Maintain fair updates on interaction with customers in the company systems.
  • Increase revenue from existing customers through renewal of services as per set targets.
  • On Time Renewal submission & To maximise conversion of renewals into orders.
  • Client retention for the associated branch / branches as per business requirement.
  • Follow-up and coordinate with Back Office, SP, OE / OM and BM for the timely service scheduling and on time service delivery by the Branch Operation Team. Ensure proper followup 3 months prior to the expiry of the contracts.
  • Ensure all the collections are completed for the contracts made.
  • Adhere to the process and procedure defined for the customer care role.

    • Key Result Areas :

  • Achieve customer satisfaction.
  • Maintain high level customer conversion
  • Meet Monthly, Quarterly and Yearly set Goals.
  • Upselling / Cross Selling of services and products.
  • Lead generation from existing customers.
  • Timely Terminations and Customer Revival.

    • Competencies (Skills essential to the role) :

  • Excellent communication & convincing skills.
  • The patience and ability to engage customers in conversation.
  • Good sales ability.
  • Excellent interpersonal and problem solving skills.
  • The ability to handle rejection and stress in soliciting customers.

    • Educational Qualification / Other Requirement :

  • Graduation

    • Benefits

    What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in :
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

    • DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

    Create a job alert for this search

    Customer Care Executive • Kolkata, WB, IN

    Related jobs
    • Promoted
    Customer Care Executive

    Customer Care Executive

    Niftel Communicationswest bengal, west bengal, in
    Niftel Communications is a technology-driven BPO company established in 2010, with over 6000 seats worldwide.Niftel BPO combines world-class technology, expertise, and process skills to meet client...Show moreLast updated: 7 days ago
    Field Sales Executive -New Alipore

    Field Sales Executive -New Alipore

    Rentokil InitialNew Alipur, WB, IN
    Quick Apply
    Rentokil PCI is the leading pest control service provider in India.A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Care Executive - International Outbound Process

    Customer Care Executive - International Outbound Process

    ConfidentialKolkata
    Handle outbound voice calls in an international process.Transfer calls to senior associates as required.Provide basic technical / customer support over the phone. Maintain professionalism and quality ...Show moreLast updated: 9 days ago
    • Promoted
    Customer Service Executive

    Customer Service Executive

    Career Comfortwest bengal, west bengal, in
    Job Title : Customer Support Executive – US Healthcare (Inbound Voice).Salt Lake, Sector V, Kolkata (On-site with complimentary cab drop service). Days Off : Fixed weekends – Saturday & Sunday.As a pa...Show moreLast updated: 6 days ago
    • Promoted
    Customer Care Executive

    Customer Care Executive

    ConfidentialKolkata
    Position : Customer Care Executive.Salary : 12,000 to 25000 (Fixed) based on interview performance.Block A, NSEZ Phase 2, Noida (Nearest Metro : NSEZ). Must have excellent Hindi, English, Bengali, Kann...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Executive -Malayalam

    Customer Service Executive -Malayalam

    Healeo NutritionKolkata, IN
    Salary : ₹10,000 (monthly, in hand).Work Timings : 09 : 00 AM – 06 : 00 PM.The role involves handling both.Candidates must be disciplined, comfortable managing a high call volume, and able to work effici...Show moreLast updated: 7 days ago
    • Promoted
    Customer Support Representative

    Customer Support Representative

    Kayana | Ordering & Payment Solutionskolkata, west bengal, in
    Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space.As a ...Show moreLast updated: 30+ days ago
    • Promoted
    Salesperson

    Salesperson

    High Ticket ClosersKolkata, IN
    Remote | High-Ticket | Performance Culture | Career Growth.We need full-time Closers to run sales calls for premium coaching, agency, SaaS, and career-launch offers. You’ll speak with warm prospects...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Success Executive

    Customer Success Executive

    StarApps Studiokolkata, west bengal, in
    Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM).StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plu...Show moreLast updated: 3 hours ago
    • Promoted
    Senior Manager- CMI & Brand Activations

    Senior Manager- CMI & Brand Activations

    Dot & Key Skincarewest bengal, west bengal, in
    Senior Manager- CMI & Brand Activations.Design, plan, and execute end to end.IDIs, ethnography, segmentation, perceptual mapping, etc. Nielsen, Kantar, Mintel) and social listening tools.Develop and...Show moreLast updated: 30+ days ago
    Customer Care Executive

    Customer Care Executive

    Skylight Consultants Pvt LtdKolkata, West Bengal, India
    Quick Apply
    We are a full solutions Strategy-led Media, Creative & Tech company, that employs senior strategic minds that not only think but do. We collaborate with the very best specialist and trusted exp...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Onboarding Executives (Freelancers / Field Agents / Sales Teams) – Immediate Start

    Onboarding Executives (Freelancers / Field Agents / Sales Teams) – Immediate Start

    Pertingo Branding Expertskolkata, west bengal, in
    Join a High-Growth Onboarding Campaign | Field-Based Merchant Registration.Pertingo is a Mumbai-based branding and visual merchandising agency, operating as a division of the MarketMen Group.With o...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    Sales Executive

    Sales Executive

    Recruitment Mantra HR Consultancy & Recruitment Agencyhowrah, west bengal, in
    Recruitment Mantra Hiring B2B Sales Executive for Communique Concrete in Howrah!.We are looking for a motivated B2B Sales Executive to join our team at Communique Concrete in Howrah.The role involv...Show moreLast updated: 3 hours ago
    • Promoted
    QA / QC Executive

    QA / QC Executive

    The Hiring Companykolkata, west bengal, in
    Salary : Up to ₹20,000 per month.We are seeking a QA / QC Executive to join our team.The role primarily involves document validation, quality checks, and ensuring accuracy across various processes.Can...Show moreLast updated: 7 days ago
    • Promoted
    Trial Manager

    Trial Manager

    DeHaatWest Bengal, India, India
    DeHaat™, a leading Agri-Tech startup, offers end-to-end solutions to India's farmers using AI technologies.With a presence in 12 states, 11,000+ DeHaat Centers, and 503 FPOs, we impact 1.Our AI cro...Show moreLast updated: 3 days ago
    • Promoted
    Customer Care Professional

    Customer Care Professional

    Career Comfortwest bengal, west bengal, in
    Hiring Now : Night Shift Roles in Salt Lake, Sector V (Kolkata).Join a growing team working in alignment with U.Complimentary Night Shift Cab Drop. Salt Lake, Sector V, Kolkata (On-site).Monday to Fr...Show moreLast updated: 26 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    TPWest Bengal, India, India
    The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists. As a Customer Service Executive, you will eng...Show moreLast updated: 4 days ago
    • Promoted
    Assistant Manager – Direct to Customer (D2C)

    Assistant Manager – Direct to Customer (D2C)

    Dot & Key Skincarewest bengal, west bengal, in
    Job Description : Assistant Manager – D2C.Develop and implement a comprehensive strategy to drive customer acquisition, retention, and revenue growth. Set KPIs and track performance metrics to ensure...Show moreLast updated: 26 days ago