Incident Recovery Lead

We are looking for a highly capable and technically adept Incident Recovery Lead to drive end-to-end management and resolution of Major & critical incidents across our Open RAN and cloud-native 5G core infrastructure.

You will take ownership of real-time incident management coordination, orchestrating recovery efforts across disaggregated RAN components (DU, CU, RU), 5G Core Network Functions (AMF, SMF, UPF, etc.), and the underlying Kubernetes-based cloud platforms. This role is vital in ensuring high service availability and meeting SLA targets in a distributed, virtualized, and automated network environment.

Act as the central incident commander during high-severity network events impacting RAN or 5GC workloads.

Principle Responsibilities :

Coordinate cross-domain recovery teams spanning Open RAN, IP Transport, 5G core, orchestration, and cloud infra (Kubernetes, CNFs / VMs).

Lead incident bridges and war rooms withstructured approach and clear technical guidance while maintaining regular customer and stakeholder updates.

Interface with vendors and partners when required and assure the effectiveness of the ecosystem for a speedy recovery.

Own and continuously evolve the incident recovery framework, including playbooks, escalation paths, and recovery automation pipelines.

Drive Post-Incident Reviews (PIRs) with initial RCA, impact analysis, and actionable remediation plans.

Monitor and improve KPIs such a MTTR, and Network performance during incidents.

Champion continuous improvement initiatives including training sessions, simulation drills, and knowledge sharing to strengthen the operational readiness of the incident response team.

Ensure compliance with regulatory requirements and security policies during incident handling and data collection.

Support capacity planning and change management processes by providing incident trend analysis and risk assessment insights.

Qualification & Required Skills :

Bachelor degree in Telecom / ICT engineering or equivalent , Master degree will be a plus.

Minimum 8+ years of progressive experience in telecommunications network operations, incident management, or network engineering.

Proven track record in managing high-severity incidents in complex, multi-vendor mobile network environments.

Strong Knowledge of Open RAN architecture and 5G core networks in cloud-native environments.

Familiarity with Kubernetes, CNFs, container orchestration, and cloud-native infrastructure monitoring tools.

Excellent analytical and root cause analysis skills.

Calm under pressure, decisive in critical situations.

Strong communication and leadership skills with proven capabilities of effectively managing high base of internal and external stakeholders.