No longer accepting applications
Information Technology Operations Analyst
Vinebrook Technologynagpur, India1 day ago
Job descriptionServer : 2 years (Required) Monitoring : 2 years (Required) IT Support : 2 years (Required) Monitor Server Health : Continuously monitor the health and performance of client servers, both physical and virtual, including CPU, memory, disk space, and network utilization. Patch Management : Manage and apply operating system and application patches in a timely manner to mitigate security vulnerabilities and ensure system stability. Troubleshooting : Quickly diagnose and resolve issues related to server functionality, performance degradation, or hardware failures. Network Monitoring : Monitor client networks, including routers, switches, firewalls, and VPNs, ensuring optimal performance and minimal downtime. Incident Response : Respond to network issues such as outages, slow performance, or security threats, applying appropriate mitigation strategies. Security Monitoring : Use security tools (SIEM, IDS / IPS, endpoint security) to monitor security incidents such as malware, unauthorized access, or vulnerabilities. Incident Detection & Response : Identify, investigate, and respond to security incidents, following established protocols to mitigate risks and minimize impact. Patch & Vulnerability Management : Ensure timely security patching and remediation of vulnerabilities across client networks, servers, and endpoints. Proactive Monitoring : Use monitoring tools to identify and address performance or security issues before they impact end users. Alert Management : Manage and triage alerts, ensuring critical issues are resolved swiftly while non-critical items are handled within acceptable timeframes. Escalation Procedures : Follow proper escalation procedures for incidents that cannot be resolved within the NOC / SOC team, ensuring issues are addressed by appropriate teams or management. Incident Documentation : Accurately document all incidents, issues, and resolutions within the ticketing system for future reference and tracking. Client Reporting : Generate regular reports on system performance, security status, and incident resolution for clients, providing recommendations for improvements or optimizations. Knowledge Base Maintenance : Contribute to the knowledge base by documenting common issues, troubleshooting steps, and best practices to improve internal efficiency. Backup Monitoring : Ensure regular backups are being performed for client systems and that recovery procedures are tested and documented. Client Communication : Provide clear and timely updates to clients about system performance, incidents, and resolution status. Collaboration with Internal Teams : Work closely with other MSP teams (e.g., support, engineering, security) to resolve complex issues and implement client solutions. Proactive Recommendations : Suggest improvements to client systems and security posture, enhance performance, scalability, and protection. Associate's Degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience. Relevant certifications such as : CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), or Certified Information Systems Security Professional (CISSP) are a plus. Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified : Azure Administrator) are beneficial. 2+ years of experience in a SOC / NOC, systems administration, or IT support role, preferably in a managed service provider (MSP) environment. Experience with server management (Windows, Linux), network devices (firewalls, routers, switches), and security tools (SIEM, IDS / IPS, endpoint protection). Hands-on experience with cloud services (AWS, Azure) and virtual environments (VMware, Hyper-V) is a plus. Technical Knowledge : Strong understanding of server management, network protocols (TCP / IP, DNS, DHCP), and security measures. Security Awareness : Familiarity with security threats, vulnerabilities, and mitigation strategies. Troubleshooting Skills : Ability to identify, analyze, and resolve complex technical issues quickly and effectively. Analytical & Detail-Oriented : Strong analytical skills with a focus on accuracy and attention to detail. Communication : Excellent communication skills, both verbal and written, to interact effectively with clients and internal teams. Customer Service Orientation : Strong client-facing skills, providing timely updates and ensuring high level of customer satisfaction. Time Management : Ability to handle multiple priorities and manage time efficiently in a fast-paced environment. Paid sick time Paid time off Provident Fund Work from home
Job Overview : We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24 / 7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that affect system performance and security. This position involves working with multiple technologies, addressing technical incidents, performing routine maintenance tasks, and ensuring that client environments remain secure, optimized, and compliant with industry standards.
Location : Bengaluru, India (Remote)
Schedule :
- Monday to Friday
- 40 hours per week
- Day Shift
- Night Shift
- Weekend Availability
Experience :
Key Responsibilities :
1. Server Operations & Management :
2. Network Operations & Management :
3. Security Operations & Incident Management :
4. Monitoring & Alert Management :
5. Documentation & Reporting :
6. Service Continuity :
7. Client Collaboration & Support :
Qualifications, Education, Certification Requirements :
Experience :
Skills & Competencies :
Benefits :
Create a job alert for this search
Technology Analyst • nagpur, India
Related jobs
- Promoted
Information Technology Administrator
Big Oh TechIndia Big Oh Tech is a global leader in IT solutions including software development, enterprise app development, staff augmentation, offshore outsourcing, and technical recruitment consulting.With a team...Show moreLast updated: 1 day ago
- Promoted
Information Technology Operations Manager
Tata Consultancy ServicesIndia ServiceNow ITOM – IT Operation Management Role : .Architect Location : Pune, Indore, Kochi Responsibilities : We are seeking a highly skilled and motivated ServiceNow ITOM Architect to join our team.Th...Show moreLast updated: 7 days ago
- Promoted
Information Technology Manager
Cactus CommunicationsIndia Overview CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture.You may choose to work from home in Mumbai.
however, you will be required to travel to our Andheri ...Show moreLast updated: 18 days ago
- Promoted
Information Technology Analyst
HDFC securitiesIndia HDFC securities is one of the leading stock broking companies in India and a subsidiary of HDFC Bank, a renowned private sector bank.
It has been serving a diverse customer base of retail and instit...Show moreLast updated: 30+ days ago
- Promoted
Information Technology Manager
RMSIIndia Lead and mentor a team of IT professionals responsible for infrastructure management, including service delivery, Cisco network support, cloud infrastructure, and endpoint management.Design, implem...Show moreLast updated: 30+ days ago
- Promoted
Senior Audit Lead-Information Technology
IDFC FIRST BankIndia Job Description Role / Job Title : .Senior Audit Lead-Information Technology Function / Department : .Internal Audit Job Purpose : The role bearer has the responsibility to actively lead internal audits f...Show moreLast updated: 18 days ago
- Promoted
IT System Developer (Mid to Senior-Level)
Orizon ConsultingNagpur, IN South Africa (Remote / Hybrid / On-site).Institute of Information Technology Professionals South Africa (IITPSA).South African Council for Automation and Control (SACAC).
Professional Registration Certi...Show moreLast updated: 21 days ago
- Promoted
Information Technology System Administrator
Vellichor MediaIndia IT Systems Administrator – On-Premise Infrastructure & Desktop Support (L2).We're looking for a skilled and motivated IT Systems Administrator to join our dynamic team.
In this role, you'll be respo...Show moreLast updated: 16 days ago
- Promoted
Senior Information Technology Administrator
CIMETIndia We are looking an IMMEDIATE JOINER for Senior IT Administrator role to manage and secure our Windows, macOS, and Linux environments, ensure compliance with ISO 27001, and optimize AWS cloud infrast...Show moreLast updated: 30+ days ago
- Promoted
Senior Information Technology Audit Manager
Bahwan CyberTekNagpur, IN Role : Information Technology Auditor.We are seeking a highly experienced and motivated.Information Technology Auditor.Group Internal Audit team of BCT.
This role requires a minimum of 12 years of ex...Show moreLast updated: 23 days ago
- Promoted
Information Technology Site Lead
Adani Enterprises LimitedIndia Responsible but not limited to Overall IT operation & project management, Stakeholder management, Service integration & management, IT Infrastructure Management, IT service management, IT applicati...Show moreLast updated: 7 days ago
- Promoted
- New!
Information Technology Team Manager
PSG Global SolutionsIndia PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT,...Show moreLast updated: 8 hours ago
- Promoted
Information Technology Engineer
RazorpayIndia IT Engineer (Contract Role for 6 Months).The Role : We are looking for an IT Engineer to maintain, upgrade and manage our software, hardware and networks.
You will be responsible for supporting and m...Show moreLast updated: 7 days ago
- Promoted
Information Technology Security Manager
PracticeSuite, Inc.India As a single platform, PracticeSuite has diverse features to modernize practices and take them to the next level.The IT Manager Security & Infrastructure is responsible for overseeing the organizati...Show moreLast updated: 1 day ago
- Promoted
Senior Information Technology Manager
ConfidentialIndia Will be responsible for overseeing all aspects of the Information Tecnology delivery.This includes ensuring that the delivery meets customer needs, resource planning, staffing needs, cost estimatio...Show moreLast updated: 27 days ago
- Promoted
Information Technology Administrator
SaasAntIndia We are seeking a skilled IT Administrator with at least 2 years of experience in providing end-user support, managing hardware, networks, operating system installations, and backups.The ideal candi...Show moreLast updated: 30+ days ago
- Promoted
Senior Information Technology Manager
MYCPE ONEIndia The Manager of Cybersecurity & Managed IT Services will be responsible for building and leading the new division from the ground up.
This role includes strategic planning, operational execution, tea...Show moreLast updated: 4 days ago
- Promoted
Information Technology Specialist
Sharp BrainsNagpur, IN Position : IT Support Technician L1 (On-site).Working Days : 5 Days in a week.Contract duration : 1 year (extendable).Contract Type : Freelance / B2B contract.
Experience Required : More than 3 years as ...Show moreLast updated: 28 days ago
- Promoted
Information Technology Support Specialist
SISL GlobalNagpur, IN C1-level proficiency in German (spoken and written).Good Business English skills (spoken and written).Remote technical support roles (L1 / L2 preferred).
Experience with remote technical support to en...Show moreLast updated: 27 days ago
- Promoted
Information Technology Asset Manager
CoforgeIndia Job Title / Role : IT Asset Manager.Note : Certifications related to Asset management is must have.We at Coforge are seeking “IT Asset Managers” with the following skill-set : .We are seeking a detail...Show moreLast updated: 27 days ago