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Senior Information Technology Manager
MYCPE ONEIndia7 hours ago
Job descriptionEstablish operational workflows, technical infrastructure, and client onboarding procedures. Oversee daily operations including cybersecurity monitoring, helpdesk support, cloud hosting, and IT service delivery. Ensure high availability, uptime, and responsiveness across all services. Recruit, build, and lead a high-performing technical and support team. Define roles and responsibilities, set clear goals, and drive a culture of accountability and excellence. Mentor and support professional development of team members. Design and implement cybersecurity frameworks that meet industry best practices and regulatory requirements (e.g., SOC 2, HIPAA, IRS Pub 4557). Establish and maintain incident response protocols and data protection policies. Stay current with evolving threats and ensure proactive mitigation. Develop deep relationships with CPA firms to understand their unique IT and compliance needs. Ensure exceptional client satisfaction and long-term partnerships. Oversee client onboarding, project implementations, and ongoing managed services.
The Manager of Cybersecurity & Managed IT Services will be responsible for building and leading the new division from the ground up. This role includes strategic planning, operational execution, team building, and end-to-end service delivery. The ideal candidate will have a strong background in IT leadership, cybersecurity, cloud services, and client management—particularly with CPA or financial services firms.
Key Responsibilities :
Strategic Leadership :
- Develop and execute the vision, strategy, and roadmap for the division.
- Define and manage service offerings tailored specifically for CPA and accounting firms.
- Set and manage budgets, forecasts, and key performance metrics.
Operational Oversight :
Team Building & Management :
Cybersecurity & Compliance :
Client Focus :
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Information Technology Manager • India
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