Production Support Manager

Role : Production Support Manager

Years of experience : 12+

Location : Bangalore / Bengaluru only

Working Mode : Hybrid

Major Responsibilities / Accountabilities :

• Support product owner with Business and Technical analysis for projects with large scope / complexity
• Provide analysis to help generate a roadmap / feature map for a stream of work
• Work with product owner on maintaining the backlog
• Perform analysis on requirements and be accountable for the successful refinement of user stories such that they meet ready criteria
• Work with stakeholders to ensure that the priorities for each sprint / release are understood
• Proactively manage AND report on own schedule of work and work with stakeholders or subject matter experts, with little supervision
• Liaise with and, where appropriate, manage, analysts from other organizations undertaking projects for FSO
• Through our project lifecycle

1. Demand Assessment – assist FSO Capability SMEs and managers to formulate business cases inputting analysis and views on high level business goals and outcomes.

2. Planning – begin eliciting requirements and modeling processes, recording in standard Functional and Technical documentation, and socializing the initiative with other FSO teams i.e. Architecture, DevOps and with Managed Services Team

3. Definition and Design – facilitate workshops to evolve scope, gather detailed requirements, develop use cases and begin visualizing the end result, using standard tools and techniques.

4. Document and / or Validate Functional and Technical specifications (CEMLIs).

5. Ability to draft configuration documentation and guides.

6. Delivery and Deployment – consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assist testing teams craft suitable test scripts and support user acceptance testing activities as required.

7. Testing : Draft QA, SIT and Regression test cases and ability to run and document test results.

8. Support and Measure – help determine whether any production defects reports are the result of inadequate requirements definition or poor delivery. Support Product Owners and stakeholders in analyzing outcomes to support the business case.

9. Self-manage and deliver training to peers and project team members.

Essential Skills :