Key Responsibilities :
Operations Management :
- Oversee all warehouse operations, including receiving, storage, order picking, packing, and shipping.
- Implement and optimize processes to meet daily order fulfillment goals.
Inventory Control :
Maintain accurate inventory records through regular cycle counts and audits.Collaborate with procurement and sales teams to forecast and manage stock levels.Team Leadership :
Supervise, train, and motivate warehouse staff, including pickers, packers, and inventory personnel.Manage shift schedules to ensure adequate staffing for peak times.Technology Utilization :
Leverage warehouse management systems (WMS) to track inventory and orders efficiently.Ensure staff is trained on WMS and other relevant technology tools.Customer Experience :
Ensure all orders are fulfilled accurately and delivered on time to maintain high customer satisfaction.Address and resolve any order discrepancies or issues promptly.Safety and Compliance :
Enforce adherence to safety standards and regulations.Ensure the warehouse complies with local and federal labor and health laws.Reporting and KPIs :
Monitor and report key performance indicators (KPIs), such as order accuracy, delivery speed, and inventory turnover.Use data insights to identify areas for improvement.Qualifications :
Bachelor s degree in supply chain management, business, or a related field (preferred).Proven experience 10+ years managing a B2C or e-commerce warehouse.Proficiency with WMS and inventory software.Strong leadership and problem-solving skills.Excellent communication and organizational abilities.Skills Required
Inventory Management, e-commerce, stock replenishment , cycle counting