Sales Support Executive

Job Purpose :

The primary job role is to provide sales / administrative support to the sales staff and ensuring that the database in CRM is up-to-date.

Responsibilities :

a. Check leads and info mailbox

i. Convert incoming download request to leads and assign them to relevant sales staff

ii. Follow-up leads by a telephone call. If need be, organise to send OnDemand access details to the prospect

b. Create the WUP calculation worksheet 60 days before the WUP expiry date and hand-over the sheet to SOM

c. Create support or training contracts in CRM whenever an order for support incidents or training is invoiced

d. Help with pre-exhibition preparations and post-exhibition follow-ups, if any

e. Organize travel arrangements for Sales visits / meetings / exhibitions / on-site training or demos

f. Ensure that the database in CRM is up-to-date with correct details and that no duplicates exist

g. Help create simple quotations

h. Help execute Marketing Campaigns

i. Sales order processing

j. License file generation

Applications / Tools to be used

MS-Office

MS-Outlook

MS-CRM

MS-SharePoint

MS-NAV

Personal Skills : Working to a routine

Understanding of processes and systems

Methodical

Team-player

Communication skills

Skills Required

MS-NAV, MS-Outlook, MS-CRM, MS-SharePoint, MS-Office